Terms and Conditions

Explore Spain Limited is registered in England and Wales under Company Number 11405239

Please read the terms and conditions carefully, since we assume if we receive a booking through this website and/or request on e-mail, that you have read them and accepted them.

Bookings: 

When you book a tour on the website www.explorespainnow.com, we assume that you have read the terms and conditions and you have accepted them. When Explore Spain Limited has received full payment and you have received a confirmation invoice, a contract between you and Explore Spain Limited has come into existence, not before. The contract will continue until the end of the tour. If a person makes a booking for more than one person, that person is responsible for payment from all in the group as well as accepting the terms and conditions on behalf of everyone in the group. When a tour is booked you will receive an invoice with your order number and details. It is important to check the details on this invoice when you get it, and if any details of your invoice seems to be incomplete or incorrect, please contact us as soon as possible. If there is any problem with your booking we will be in touch as soon as possible.

Cancellation policy: 

If you need to change a booking, we will try to assist you in any way possible. The sooner you’d be in touch, the better. In order to do so, please contact us by filling in the contact form or by sending us an  email to explorespainnow2018@gmail.com .We can’t guarantee that we can change a tour, but we will always do our best. If you need to cancel your booked arrangements, you must give us written notice by email signed by the same person who made the original booking. Explore Spain Limited will do its best regarding your cancellation request. Cancellations should be sent to explorespainnow2018@gmail.com 

The method of refund payments are the same as original payment. For example if payment was made by credit card, the refund will be to the same credit card. Based on the time a written cancellation was received, a refund percentage is determined. Fluctuations in exchange rates are not in our control so the amount in your currency might differ.

Cancellation refund: 

More than one week prior tour departure: 90% refund. Less than one week and more than 72 hours prior to tour departure: 50% refund. Less than 72 hours and more than 48 hours prior to departure: 25% refund. Less than 48 hours prior to tour departure: Non refundable. 

Travel insurance:

As with any and all world travel, we strongly recommend that you purchase a travel insurance policy in your home country that covers your cost should you have to cancel your travel reservation with short notice. These kind of travel insurances are not expensive and frequently cover other risks. 

Weather and conditions:

All outdoor activities are dependent on weather and general conditions. Explore Spain Limited reserves the right to alter routes, itineraries, departure times and or cancel your trip with your safety in mind, should the necessity arise. Explore Spain Limited can not be held responsible for any loss, damage, accident, injury, sickness, schedule change or other factors due to weather, strike, natural disasters or any other cause beyond Explore Spain Limited’s control. 

Assumed risk & Outdoor activities:

Clients are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times in accordance with Explore Spain Limited or their partners’ guidelines and must take proper responsibility for their own safety. Our tours and outdoor activities carry inherent risks and Explore Spain Limited or its partners do not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure). With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in your trip. Depending on the excursion, you may be requested to sign an additional liability release.

Disclaimer: Our tours are operated by a third party, therefore Explore Spain Limited cannot be responsible for accidents or injury which can be traced to tour operators or customers own action.